Guides, answers to common questions, and a team ready to help if you get stuck.
Pick a topic to get started.
Download, create your account and add your first camera.
Watch live video, record clips and find past events.
Set up motion detection and fix missing alerts.
Use talk and listen modes and improve sound quality.
Use one account on many devices and share access safely.
Learn how your videos and account are protected.
Click a question to see the answer.
Tap the “+” button on the home screen, choose your camera type, scan the QR code on the camera or enter its ID, then select your Wi-Fi network. Full steps are on the How It Works page.
Yes, the app is free to download and use. Optional cloud storage plans may be offered separately.
ICMob Camera works on Android 7.0 or later and iOS 13 or later, including tablets.
Check your Wi-Fi or mobile signal and try switching the video quality to Auto or SD. Moving the camera closer to the router also helps.
Make sure notifications are allowed for the app in your phone settings, motion alerts are turned on for the camera, and battery saver is not blocking background activity.
Yes. Log in with the same account on other devices, or share access with family members from the camera settings.
Recordings are saved on the camera memory card and, if you enable it, to encrypted cloud storage.
Video streams are encrypted and your cameras are password protected. Only people you invite can view them, and you can remove access at any time.
Open the camera, go to Settings → Firmware Update and tap Update when a new version is available. Keep the camera powered during the update.
Use “Forgot password” on the login screen and follow the steps sent to your registered email or phone number.
Short instructions for the most common tasks.
Open the camera, go to Settings, choose the sharing option and invite a person by their account. They will see the camera on their own phone. You can remove their access at any time.
Open Settings → Motion Alert and switch it on. Then choose a sensitivity level, and make sure notifications are allowed for the app in your phone settings.
Insert a memory card into the camera, then open Settings → Storage to check it is detected and Settings → Recording to choose when the camera should record.
Open Settings → Wi-Fi Settings, pick the new network and enter its password. Keep the camera close to your router while it reconnects.
Open Settings → Firmware Update. If a new version is available, tap Update and keep the camera powered until it finishes.
Open Playback, pick the date on the calendar and tap a clip from the list.
Try these steps before contacting us.
| Problem | What to try |
|---|---|
| Camera shows “Offline” | Check power and Wi-Fi, restart the camera and router, then pull down to refresh in the app. |
| Cannot add camera | Use a 2.4 GHz Wi-Fi network, double-check the password and stay close to the camera while pairing. |
| No sound | Turn up the volume, unmute the speaker icon and allow microphone permission for the app. |
| Playback is empty | Confirm a memory card is inserted and recording is enabled in Settings → Recording. |
| Night video is dark | Make sure night vision is on and nothing is blocking the infrared lights. |
Have a question or need help? Send us a message and we will get back to you as soon as possible.
Found a bug or something that does not work as expected? Tell us the details so we can fix it quickly.
Your cameras are personal. We treat them that way.
Live video travels between your camera and phone over encrypted connections.
Only people you invite can view your cameras, and you can remove them anytime.
Recordings stay on your memory card or in encrypted cloud storage if you choose it.
Use a strong password and keep the app and camera firmware up to date.
